Translation and Interpreter services

Privacy is important to us. If you have any questions about your information or would like assistance understanding our Privacy Statement, we can arrange an interpreter. Please contact us to let us know and we will arrange a professional interpreter in the language you want.

What is personal information?
Personal information is any information which tells us something about a specific individual.1 In your interactions with Study Complaints | Ngā Amuamu Tauira this may range from your contact details to details about your dispute. It may include information that you have provided to Study Complaints | Ngā Amuamu Tauira, and information that others have provided with your consent.
Sharing your information

Study Complaints | Ngā Amuamu Tauira does not give information about you to other government agencies, organisations or anyone else unless any of the following applies:

  • One of the reasons we obtained the information was to give it to someone else, for example, you are a party to proceedings.
  • You have consented.
  • It is required or authorised by the Privacy Act 2020, the Education and Training Act 2020, the Education (Domestic Tertiary Student and International Student Contract Dispute Resolution Scheme) Rules 2023 or by any other law. Examples include:
      • any serious misconduct by a provider that the DRS operator identifies:
      • any breach of these rules by a provider:
      • any systemic issue that the DRS operator identifies.
  • It will prevent or lessen a serious and imminent threat to public health or safety or to somebody's life or health.
  • The information is to be used in a way that will not identify you; or it is to be used for quality assurance, statistical or research purposes and will not be published in a way that will identify you.

Please also refer to the note below on use of your information.

Collection of personal information

Study Complaints | Ngā Amuamu Tauira collects personal information directly from you about your dispute, and from others to whom you have provided consent to send your personal information to us.

Please refer to Fair Way's website privacy statement for how we collect information when you visit our websites.

Use of personal information

Study Complaints | Ngā Amuamu Tauira uses your personal information primarily in relation to resolving your dispute.

Please note the Study Complaints | Ngā Amuamu Tauira process operates under Scheme Rules. These will be explained to you during your case, however you should be aware that for an adjudication:

  • Study Complaints | Ngā Amuamu Tauira may obtain information that is necessary to resolve your dispute, and this must be supplied, unless an exception stated in the Rules applies.
  • If information is not supplied as requested, the dispute may not be considered further, or may be considered based on the available information.
  • Study Complaints | Ngā Amuamu Tauira will assume that you consent to full disclosure to the other parties in your dispute, unless you expressly ask that it not be disclosed.

Our secondary purpose includes use of your personal information to improve service delivery and performance management through business analysis, process improvement, and marketing. Study Complaints | Ngā Amuamu Tauira only uses aggregated or de-identified personal information, unless operationally impossible.

Disclosure or transfer

Study Complaints | Ngā Amuamu Tauira discloses or transfers your personal information to parties involved in the disputes as required, for performance management and monitoring of service delivery, or as authorised by law.

Information protection

Study Complaints | Ngā Amuamu Tauira keeps your personal information only for as long as it is necessary to carry out our conflict management functions, and as required by law. Study Complaints | Ngā Amuamu Tauira will keep your information in a secure environment.

Your choices

If you want to check the personal information that Study Complaints | Ngā Amuamu Tauira has about you, or receive a copy of that information, you can contact us by email (, by phone or by post to:

Privacy Officer
FairWay Resolution Limited
PO Box 12790, Penrose, Auckland 1642

If appropriate, you may have the information amended. If Study Complaints | Ngā Amuamu Tauira is not responsible for the information you are looking to access or correct, Study Complaints | Ngā Amuamu Tauira will redirect you to the appropriate party. Where information is not amended, following a request, a note regarding your request will be attached to your file.

1 The Privacy Commissioner's website