Helpful links

Learner guide to complaints

Relevant legislation

• Education and Training Act 2020
• Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021
• Education (Domestic Tertiary Student and International Student Contract Dispute Resolution Scheme) Rules 2023

Advice and rights

• Citizens Advice Bureau

• Community Law Centres

• New Zealand Law Society

Government agencies

• Education NZ

  • Study in New Zealand

• Foreign representatives to New Zealand

• Immigration New Zealand

  • Studying in New Zealand

• Ministry of Education

• New Zealand District Courts

• New Zealand Qualifications Authority (NZQA)
  • Tertiary and International Learners Code of Practice
  • About the Code of Pastoral Care for international students
  • Making a complaint

Student associations

• New Zealand Union of Students' Associations
• Te Mana Ākonga
• Tauira Pasifika 
• National Disabled Students’ Association
• New Zealand International Students’ Association