The iStudent Complaints and Study Complaints | Ngā Amuamu Tauira team will be available across the Christmas and New Year period.

Please note that we may have reduced capacity as some of our team will be taking a well-deserved summer break, however we will have people available in between the public holidays should you need to get in touch.

You can find our opening hours below and can reach us by phone on 0800 00 66 75, by email at or online across this period.

We hope you have a safe and relaxing break over the summer holidays.

Christmas Opening Hours

Mon 18 December – Fri 22 December:

08:30 – 17:00

Sat 23 December – Tue 26 December:


Wed 27 December – Fri 29 December:

08:30 – 17:00

Sat 30 December – Tue 2 January:


Wed 3 January – Fri 5 January:

08:30 – 17:00


Please note

Generally, New Zealand school holidays run from mid-December until early February.

Most Education Providers will be closed for a period during this time. Some Education Providers will re-open earlier, whilst others will re-open later.

This means that we may not be able to progress any new complaints from students until their Education Provider has reopened in January or February.